Surga11 Privacy Policy — User Information Protection
This policy explains how surga11 collects, stores, uses, and protects your personal information. We are committed to handling your privacy with full transparency and responsibility throughout your time on this platform.
Effective date: 1 January 2026
Information We Collect
Surga11 collects various types of information when you register and use the platform. This information is gathered to keep the platform running smoothly and to deliver a more relevant experience for you.
Account Information
During registration, we collect your full name, phone number, email address, date of birth, and chosen username. This information is used to create and verify your account identity. The full name you register must match the name on your bank account to facilitate the withdrawal process.
Device & Browser Information
When you access surga11 via a browser or app, we automatically record your IP address, device type, operating system, browser type, and screen resolution. This information helps us detect suspicious activity and optimise the platform's display for your device.
Payment Information
All financial transactions are processed in Malaysian Ringgit (MYR). We retain transaction records including deposit amounts, payment methods used such as FPX and TNG eWallet, and the time and date of each transaction. We do not store full card numbers or sensitive banking details directly — that data is handled by recognised payment processors.
Usage Data
We record the pages you visit on the platform, the games you play, session duration, and actions you take. This data is used for internal analysis to improve service quality and identify unusual usage patterns.
How We Use Your Information
Information collected by surga11 is used solely for purposes related to platform operations and the user experience. We do not use your data for unrelated purposes without prior notice.
Ensuring every account is held by a verified individual aged 18 and above.
Processing deposits and withdrawals in MYR using local payment methods.
Detecting fraud, illegal activity, and suspicious access attempts.
Enabling our support team to resolve account issues and enquiries more efficiently.
Analysing usage data to improve platform design and functionality.
Sending important notifications about your account, transactions, or policy updates.
Cookies & Activity Tracking
Surga11 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device when you visit our platform.
Types of Cookies Used
- Session Cookies — Temporary cookies that are automatically cleared when you close your browser. Used to maintain your login status during an active session.
- Preference Cookies — Saves your preferences such as language and display settings so you don't have to reconfigure them each time.
- Security Cookies — Used to detect unauthorised login attempts and help protect your account from unwanted access.
- Analytics Cookies — Records how users interact with the platform so we can make improvements based on real data.
You can control or block cookies through your browser settings. However, blocking essential cookies may affect certain platform functions such as login authentication.
Data Storage, Security & Sharing
Data Retention
Your personal information is stored on secure servers. Active account data is retained for the duration the account remains active, and for a defined period after account closure to meet audit and legal compliance requirements. Once the retention period expires, data is securely deleted.
Data Security
Surga11 employs appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, modification, or deletion. These include data encryption during transmission and storage, strict access controls, and continuous monitoring of suspicious activity within our systems.
Third-Party Sharing
Surga11 does not sell, rent, or share users' personal information with third parties for marketing purposes. We only share data when necessary to operate the platform — specifically with recognised payment processors to facilitate secure MYR transactions. All third parties involved are bound by strict confidentiality agreements.
Under certain circumstances, we may be required to disclose your information to the relevant authorities if directed to do so by law or court order. We will only do so to the extent required under applicable law.
Your Rights as a User
As a surga11 platform user, you have certain rights regarding your personal information. We respect these rights and will endeavour to process them within a reasonable timeframe.
You have the right to request a copy of the personal information we hold about you. Requests can be made through customer support.
If your information is inaccurate or out of date, you may request a correction through your account settings or by contacting customer support.
You may request the deletion of your account and associated data, subject to any applicable legal retention requirements.
Changes to the Privacy Policy
Surga11 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Any changes will be posted on this page along with the new effective date. We encourage you to review this page periodically. Continued use of the platform after changes are posted will be considered acceptance of the updated policy. If you have any questions about this policy, contact our customer support at [email protected] or refer to FAQ page for more information.
Your Privacy, In Safe Hands
We take your data security seriously. Register an account with confidence or log in to continue your session. For further enquiries, FAQ page we're here to help.